Lynne T.

asked • 02/17/23

Cannot enter credit card or book a tutor

I have tried to put in two different credit cards and nothing is accepted.

I tried to also reach out to a tutor of interest and I keep on receiving a message that Wyzant will send an email or check your email and nothing ever comes....what am I missing?


Melanie P.

Hi Lynne, Ask an Expert is a platform for academic questions. Please visit our Help Center at https://support.wyzant.com/hc/en-us, and ask your question. Or let our Customer Support department help you! Contact us at [email protected] and we will follow up as soon as we can.
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02/17/23

1 Expert Answer

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Hailey G. answered • 02/17/23

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Neuroscience, Psychology & Career Expert | ACT Tutor | Writing Coach

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I'm so sorry to hear this! Here is the link for the student payment help section:


https://support.wyzant.com/hc/en-us/articles/208804826-Student-Payment-Policies


Try switching between your desktop and your app and make sure you have the STUDENT version of the Wyzant app as there are two separate apps and one is just for tutors.


I hope this helps!

-Hailey

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