To find the zeros, set the polynomial equal to zero:
x4 − x3 − 19x2 − x − 20 = 0
Using Descartes Rule of signs, there is one sign change meaning there is one positive real root (zero) so we'll start by looking for that zero.
Use the Rational Roots theorem to find all the possible rational roots (zeros):
Plus or minus the factors of 20 divided by the factors of 1: ±20, ±10, ±5, ±4, ±2, ±1.
Pick one of these to start with (I'll choose +1) and perform synthetic division:
1 | 1 -1 -19 -1 -20
|____1___0__19__18
1 0 19 18 -2
We got a remainder so +1 is not a zero.
Try +2:
2 | 1 -1 -19 -1 -20
|____2___2_-34_ -70
1 1 -17 -35 -90
We also got a remainder so +2 is not a zero but we see (by the Remainder Theorem, that the function value did not switch signs. We'll keep looking by trying +4:
4 | 1 -1 -19 -1 -20
|____4__12_-21__-88
1 3 -7 -22 -102
Again we got a remainder so +4 is not a zero but we see (by the Remainder Theorem), that the function value did not switch signs. We'll keep looking by trying +5:
5 | 1 -1 -19 -1 -20
|____5__20___5__20
1 4 1 4 0
We got a remainder of zero therefore x = 5 is a zero. The remaining cubic is x3 + 4x2 + x + 4. We can factor it by grouping:
x3 + 4x2 + x + 4 = 0
(x3 + 4x2) + (x + 4) = 0
x2(x + 4) + 1(x + 4) = 0
(x + 4)(x2 + 1) = 0
Set each binomial equal to zero:
x = 4 = 0 so x = -4
x2 + 1 = 0 so x2 = -1 or x = ±√(-1) or x = ±i (this is not a real zero)
So the real zeros are x = -4 and x = 5