28% or .28 = Probability that a car was washed professionally rather than do it themselves.
72% or .72 = Probability that a car was not washed professionally rather than do it themselves.
Because 28% + 72% = 100%
18C0(.72)18 = The probability that none of the 18 cars were washed professionally.
18C1(.72)17(.28) = The probability that exactly one of the 18 cars were washed professionally.
18C2(.72)16(.28)2 = The probability that exactly two of the 18 cars were washed professionally.
18C0(.72)18 + 18C1(.72)17(.28) + 18C2(.72)16(.28)2 ≈ 0.0842 or 8.42%