Heat = M x C x (Tf - Ti)
The amount of heat transferred into the hand is the amount of heat needed to raise the ice from its initial temp to zero. Then the amount of heat needed to melt the ice at zero into water at zero. Then the heat needed to raise the water from zero to the final temperature of 28.8 C.
q(total) = q warming ice + q melting + q warming water = MCiceΔT + MH + MCwaterΔT
Cice = specific heat capacity of ice
Cwater = specific heat capacity of water
H = enthalpy of fusion of ice