What are some of the challenges that a frontshop manager may encounter when managing store personnel?

Question

What skills and abilities would a frontshop manager have to possess to be successful in managing personnel?

1. Pharmacy Technician
2. Pharmacist

Answer 1

Since pharmacy managers and pharmacists are most knowledgeable about pharmacy law and regulations while front store managers are most knowledgeable on company policy and procedures, a store manager needs to be able to maintain constant and open communication. Be able to guide and monitor pharmacy staff in terms of customer service and work ethics. Be knowledgeable about the kind of training and certification that's legally required of pharmacists, interns, and technicians as well as what the company requires. You also need to be supportive and responsive to the pharmacy staff's needs. When a problem arises that requires your attention, it will take both your skills and the pharmacy staff's to resolve it. So have good interpersonal skills is a must.

Answer 2

Pharmacist, Pharmacy Technicians, Pharmacy Cashiers and any other pharmacy personnel has to follow a strict set of rules set by the Board of Pharmacy. These personnel are regularly given training on those rules. Therefore when the store manager (who is a non-pharmacy manager) tries to manage the pharmacy personnel conflict arises. As a veteran pharmacist for over 20 years , I can advise that the best and most effective approach would be to ask a pharmacy personnel to explain the pharmacy law or rules that dictated their actions. It can make the conversation much smoother and most effective. It will also be educational for both parties.