A user reports that her or his new computer stops functioning after performing the startup tests. What is the most likely problem?

Question

1. The computer has a defective kernel.
2. The computer is running in protected mode.
3. The computer is not hooked up to the Internet.
4. The computer does not have an operating system

Answer 1

4) The computer does not have an operating system.

If a new computer stops functioning after performing the startup tests, it may indicate that there is no operating system installed on the computer.