Karina R. answered 07/29/13
Calculus & Physics Tutor | Clear, Patient Help When You're Stuck
This is just one of those polynomial cases. You start by assuming that y is of the form (x+1)^r, calculate y' and y'', plug them back in, factor what you get, and solve the r equation that you get so that the whole thing can be zero. You get more than one value of r, so the general solution is a linear combination of both values.