The equation for the charge on the capacitor is
Q = CV.
If the capacitor is not connected to anything the charge is constant. If the capacitor is connected to a battery the voltage is constant. Usually the capacitance is constant but in this case the capacitor changes during the problem. Remember the equation for the capacitance
C = κ ε0 A/d.
A is the area of the plates, d is the distance between the plates, κ is a constant (dielectric constant) that depends on the material in between the plates and ε0 is a fundamental constant. This makes the charge on the capacitor at the start of the problem
Q0 = V ε0 A/d.
After inserting the Teflon the charge on the plates becomes
Q1 = V κ ε0 A/d = κ Q0.
The change of charge on the plates is given by
Q0 - Q1 = κ Q0 - Q0 = Q0(κ - 1).
κ is about 2.02 for Teflon (check the tables in your book or problem set)
Q0 - Q1 = 4.7nC (2.02 - 1) = 4.8nC