I assume you are factoring the trinomial:
x2 - 4x + 24
The trinomial cannot be factored, but we can find the values of x that make the trinomial equal 0 by completing the square.
x2 - 4x + 24 = 0 Set the trinomial equal to 0
x2 - 4x = -24 Subtract 24 from each side
x2 - 4x + 4 = -24 + 4 Add 4 to each side ([-4/2]2 = + 4)
x2 - 4x + 4 = -20 Simplify the right side of the equation
(x - 2)2 = -20 Factor the left side of the equation
x - 2 = +/- √(-20) Take the square root of each side
x - 2 = +/-2i√5 Simplify the right side
x = 2 +/- 2i√5 Add 2 to each side
The "factors" of 24 that give a sum of negative four would be -2 + 2i√5 and -2 - 2i√5.