Alvi S.

asked • 05/07/22

Reschedule payment

Hello,

I rescheduled a session due to an emergency an hour before the session and was charged. I was not aware that a fee was charged for rescheduled lessons. Is there any way to waive this fee, since there was an emergency?

Best,

Alvi

Melanie P.

Hi Alvi, Ask an Expert is a platform for academic questions. Please visit our Help Center at https://support.wyzant.com/hc/en-us, and ask your question. Or let our Customer Support department help you! Contact us at [email protected] and we will follow up as soon as we can.
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05/08/22

Faraz R.

tutor
If it was an online session, the tutor shouldn't normally charge this but that is up to the tutor. I would suggest contacting the tutor who charged you or contacting Wyzant and seeing what they can do.
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05/11/22

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