
Ben M. answered 11/12/17
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Hello Ashley,
As you calculated, the likelihood of a 15-person sample to have 12 or more people satisfied, is about 4.49%. You could take many different 15-person samples and see how many people said they were satisfied. It would be unlikely (only 4.49%) that any one 15-person sample would have 12 or more people satisfied. If you were to take 100, 15-person samples, you would find that somewhere between 4 and 5 (4.49) of them would have 12 or more people satisfied. It's a little confusing because it's hard to imagine .49 of a group of people. Another way of thinking of it is that if you took 100 samples, about 4 or 5 of them would have 12 or more people reporting they are satisfied.