Philip P. answered 10/08/17
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z = (x-μ)/σ
- z = z score
- x = data point = 32,540
- μ = mean of the data set = 38,000
- σ = standard deviation of the data set = 2600
Compute the z score using the above formula and data. Then look up the percentile on a z-score table (http://www.z-table.com/). That will give you the percent that do NOT live up to the guarantee. The percent that DO live up to the guarantee is 100% - (z score percentile ·100).