Tom D. answered • 01/10/14
Tutor
0
(0)
Very patient Math Expert who likes to teach
Sounds like a HW problem, but we presume you attempted system restore or OS refresh (if you are backed up and not worried about losing data).
1)Did the problems start after a specific event (Updating BIOS)?
2)Why did you update BIOS?
3)It might be a heat problem. I recommend installing heatsink software to monitor CPU/GPU. Many of these software packages can contain malware, but I found a QUALITY open source package (Michael Moller-Open hardware monitor) <---search for it. If you're running hot, you will need to reapply thermal paste (Arctic Ice etc) to your CPU or GPUs. Please visit YT for proper procedures (many vids). You say you reballed the GPU- make sure you are doing it correctly. Do not use the credit-card technique. Single small dot in center and compress (no scraping!!!). Many YT vids show proper application. But first install the heatsink monitor software.
3a)As diagnostic for 3), is your fan on constantly or cycling more than usual - that's obviously a huge tell.
4)I also recommend YT vids for taking your laptop apart. I searched and found your model. I didn't watch all of it to ensure quality, but many of these vids exist and can save a lot of heartache. Here is yours:
watch?v=FMK8SOYLxck
Good luck
Tom D.
Tom D.
Siva,
Okay. I say it is most likely a HW problem (which includes heating problem) because you are functional for awhile and then fail. SW problems don't do this. It seriously sounds like a heating problem.
I like your plan of attack.
1)Install this nice moller monitor (Your chipset is most probably in their database)
2)Use your laptop and pay close attention to CPU/GPU temps (especially as it fails)
3)If you are still functional, but temps are way above spec, then STOP EVERYTHING (Shutdown)!!! Don't destroy your chips after you have identified the problem!!
4)Get the arctic ice and watch correct application vids YT (Don't forget to remove the old thermal paste FIRST
5)I have looked at your CPU heat specs. Here are the upper limits on these chips:
AMD Turion Max Temp: 95C
You'll have to discover your GPU upper temperature limit (This is the higher likelihood problem).
You didn't mention if your fan is functional or whether it is ON more than usual. If your fan has failed, then this is the problem!
Report
01/10/14
Tom D.
I should have added - CLEAN YOUR VENTILATION PATH FIRST!!! Many times, although your fan is working, there are tons of dust bunnies and food, etc clogging your heatsink ventilation path - do this FIRST before worrying about thermal paste.
Report
01/10/14
Siva S.
hi tom,
i wanna know about you,
I am siva from India ,a medical doctor.
are you having a website for laptop problems?????
As you said ,fan noise hears little more probably.I ll try and reply you soon
Report
01/10/14
Tom D.
Silva,
No, I have no site for laptop repair. I'm an electrical engineer who tutors on this site for math & science. I happen to know a little bit about computers though. I have a Dell inspiron 1545 and do my own maintenance.
I watched the laptop video I suggested above (watch?v=FMK8SOYLxck). Despite wearing a wriststrap, the technician is a BUTCHER and should probably be working on cars and NOT computers. Nevertheless, follow him to 7min30seconds when he FINALLY turns the MB over to reveal the heatsink (huge copper bar). This is what you will want to clean. Clean the entire airway all the way to the fan. Clean the fan/air ducts too. Do NOT remove the copper bar as he did if at all possible. If you do this, you will definitely need to reapply thermal paste. The copper bar is 'glued' to the CPU/GPU with thermal pasted. You don't want to do that if at all possible. Just get rid of the gung and dust bunnies (High pressure air is useful).
Anyhow, I'll await your results. Good luck.
Cheers ;-)
Report
01/10/14
Siva S.
results in a couple of days...........!!
Report
01/10/14
Siva S.
Tom I need your email id urgently
Open Hardware monitor and CPUID HWmonitor didnt detect my GPU
Tech power upz GPU-Z detected my GPU but it doesnt show temperature and fan speed.I wanna send you screenshot
http://postimg.org/image/3wzlzwjy5/
Report
01/11/14
Tom D.
Siva,
It's a shame Open Hardware monitor didn't work for you. I love that tool. I saw the two screenshots from Tech power up. I don't see any CPU/GPU temperatures. Do the black diamond down-arrows allow you to access other sensors? If not, perhaps sensors don't exist on your Toshiba Satellite. That would surprise me though. If you want to pursue it, I'd call Toshiba and ask them about it. Hardware monitor shows the supported sensors in the documentation section.
I guess the next step is to clean out your dust bunnies as we talked about. I looked at some comments about your laptop and many people seem to have had overheating problems that were resolved after cleaning. You might search for a better YouTube video than the one I provided for you. Here it is again. (watch?v=FMK8SOYLxck).
Some tips before you begin:
1)Use your phone or other computer to watch the YT video while working
2)Use a pill container (M,T,W,Th,Fr,Sa,Su) or dishes for each set of screws you remove
3)Be VERY careful with the ribbon attachments (they break easily)
4)Use compressed air to clean
5)Remove fan, inspect and thoroughly clean (perhaps replace if damaged)
6)Inspect the heatsink attachment to GPU/CPU (perhaps they became unbonded)
7)There is a possibility that thermal pads were used (not paste). This is done when there is a larger gap between chip and the copper bar. Talk to Toshiba first and ask for advice
8)Be methodical (not like the guy in the video ;-)
good luck
Tom D.
Report
01/11/14
Siva S.
01/10/14