Thank you for posting your question!
Part (a) wants you to subtract his height from the mean, so that would mean taking 66.4 – 62 = 4.4 inches
On part (b) then you want to divide that by the standard deviation, so that means dividing by 1.2 to get 4.4/1.2 = 3.67
For the Z score then in part (c) you want to use the underlying formula Z = (x – mean) / standard deviation to compute that value. so that would be Z = (62 – 66.4)/1.2 = -4.4/1.2 = -3.67.
Since that exceeds the -2 threshold that it set up that means that this amount would be unusual
I hope that helps! Feel free to reach out via message for a lesson if you have any additional questions beyond that! :)