The 9/26/22 lesson with Helen M

Question

Hi Wyzant Team,

I already paid for the lesson on 9/26/22 lesson. I don’t want Wyzant to charge me for the second time. Helen worked with me for 35 mins and I paid for one total hour. I don't know what is the second charge if it for a review draft that not fair and proper. Please take the issue seriously!

See the attachment of the screenshot for your reference. 

Answer 1

Hi Abdul!

I understand your concern about potentially being charged twice for the same tutoring session.

Based on what you've described, you had a lesson with Helen M. on September 26, 2022, that lasted approximately 35 minutes, and you were already charged for one full hour.

If another charge appeared for that same session, I would recommend taking the following steps.

1. Review your payment history.

Check your Wyzant account to determine whether both charges have been completed or whether one is simply a pending authorization.

A pending authorization does not necessarily mean you've been charged twice.

2. Compare the lesson records.

Check whether the second charge is associated with the September 26 lesson or with a separate activity, such as additional tutoring or reviewing a written draft.

If the charge relates to reviewing a draft, ask whether that work was separately authorized and how the amount was calculated.

3. Contact Wyzant Customer Support.

Explain that you have already paid for the lesson and request an itemized explanation of the additional charge.

You could send the following message:

"Hello Wyzant Support,

I am requesting clarification regarding a possible duplicate charge for my September 26, 2022, tutoring session with Helen M.

The session lasted approximately 35 minutes, and I was charged for one full hour.

I have since noticed what appears to be an additional charge. Could you please confirm what this charge represents and whether it relates to the same lesson or a separate service?

If it is a duplicate charge, I would appreciate having it reversed. If it relates to reviewing a draft or another service, please provide the relevant billing details and explain when that additional work was authorized.

I have attached a screenshot for reference.

Thank you for your assistance."

4. Keep your documentation.

Save your payment confirmation, lesson history, screenshots, and any communications concerning the disputed charge.

These records will help customer support investigate the issue.

My recommendation: Start by requesting an itemized explanation of the second charge. If the charge duplicates a payment you've already made, or represents work that was not authorized, ask Wyzant to review it and issue an appropriate refund.

One important distinction: A tutor may have a minimum billing period or charge for separately agreed-upon work, depending on the applicable terms. Therefore, the fact that the session lasted 35 minutes does not automatically establish that the one-hour charge was incorrect.

I hope this helps you resolve the situation!

Michael