Dear Diane,
Let me work through a similar problem for you.
f(x) = -(x+4)2(x+2)(x+7)
To find (a), just find values of x that make each equation zero. It helps to seperate them. So, (x+4)2 would look like x+4=0. Subtracting 4 from both sides yields a -4. That would be one zero. The multiplicity is how many times a zero shows up. Because x+4 is raised to a power of 2, it has a degree of 2. Therefore the zero (-4) has a multiplicity of 2.
For (b), the zeroes are the x-coordinates. Our zero of -4 would represent (-4,0). Now you just need the y-intercept. This is relatively easy. Substitute in zero for all of the x-coordinates, and you are left with the y-intersect! This is because at the y-intersect, the x-coordinate will always be zero. So -(0+4)2(0+2)(0+7)= -224 which is the y-coordinate (0,-224).
As for (c), the number of turning points is equal to the degree of the equation minus 1. So for my equation, with degree 4, there would be 3 turning points.
And finally for (d). I find it helpful to look at the parent graph for the end behaviors. In a degree 4, the graph looks like a degree 2; it's a parabola. Because My equation is negative, it will be flipped upside down, or inverted across the x-axis in fancy gibberish. My end behavior would be, as f(x) approaches infinity, negative infinity. And for f(x) as it approaches negative infinity, still negative infinity.
Hope this helps!