Matt S. answered 06/29/23
20 years experience designing, building, and maintaining relational DB
According to the documentation, 10060 errors are a time-out error, which means the server failed to respond to your connection request within the established time period.
This has several potential sources
- you have the wrong IP address or port number
- the server is offline or not accepting any new connections
- you do not have permissions to access the server / the machine you attempting to connect from is either blocked (blacklisted) or not on the approved list (not whitelisted)
- a firewall somewhere in the chain between your copy of Workbench and the server is blocking your connection (your computer, the server, a middleware layer, the DMZ layer at work, etc.)
Troubleshooting:
- confirm the server (both the computer and the database software) are online
- confirm the port you are trying to connect to
- confirm that your username and password have rights to remotely log in
- temporarily disable firewalls or make a tunnel through them on the machine were Workbench is running