Hello, thank you for taking the time to post your question!
The process on this type of question is to start by computing the Z score using the formula Z = (x – mean) / (standard deviation), then once you have that value you can convert it over to a probability using either technology like Excel or a normal distribution table.
When I do that process for this one I get Z = (216 – 250) / 42 = -34/42 = -0.81
Converting that over to a probability using a calculator gives me 0.2091 for the end probability value rounded to 4 decimal places.
I hope that helps get you moving in the right direction! Feel free to reach out if you have any additional questions beyond that :)