Hi Kenny,
There are a couple of ways to solve this. I will find the probability of getting 3 good and subtract it from the total probability.
if they mess up one in three the probability of getting an order that is messed up is 1/3
that means that the probability of getting one that is good is 2/3
one way to find the answer is to find the probability of getting 3 consecutive good orders and then subtract that from 1.
This would tells us the probablility of getting at least one that is messed up
(2/3) *(2/3) * (2/3) = 8/27 (probablitly of 3 consecutive good orders
1 - 8/27 = 19/27 (probability of at least one being messed up
Hope this helps