You are interested in P(x>20) but using the central limit theorem or normal distribution approximation. To do so, we do the following,
P(x > 20) = P((x-np)/(npq)0.5 > (20-np)/(npq)0.5) ≅ P(z> 2.305972) = 0.011
where ≅ is the approximation due to the central limit theorem (because both np and nq are greater than 5).
We can improve the above result by including a continuity correction for using a normality distribution approximation to find a probability involving a discrete distribution.
I hope this helps.
Thanks,
Kidane