Why is my Wyzant professor not able to bill my school?

Question

My name is Brandon Johnson and I am a full-time MBA student at Rice University. I was told by my program that they are paying for 25 hours of tutoring hours this semester. I signed up with a Rice email address, but my tutor is not able to bill the school. I have signed up again with a university email address and it is still asking for my billing information. Please let me know if matter is resolved and if not how to fix it.

Answer 1

This appears to be an account/billing issue rather than an academic question, so it would need to be handled directly by Wyzant Support.

If Rice University is providing 25 hours of tutoring, simply registering with a Rice email address may not automatically connect the account to the university-sponsored tutoring program. The student's Wyzant account may need to be specifically enrolled or authorized under Rice's program.

I would recommend:

1. Contact Wyzant Support and explain that Rice University is sponsoring 25 tutoring hours.
2. Provide your Rice email address and any information or authorization provided by the MBA program.
3. Ask Wyzant to verify that your account is correctly associated with Rice University's sponsored tutoring program.
4. Avoid creating additional accounts, since that could make it more difficult to associate the correct account with the university benefit.

Your tutor generally cannot resolve or change the funding arrangement from their side.

In short: contact Wyzant Support and ask them to verify that your account has been properly enrolled in Rice University's sponsored tutoring benefit.