The zero property says that if a is a "zero" of a polynomial p(x) (that is, a solution to the equation p(x) = 0), then x-a is a factor of the polynomial.
Since you were asked to factor it using the zero property, you have to solve the equation in order to find the factors.
Let's suppose that the way you wrote the equation in the problem was not correct and should have been 4x2 + x - 3 = 0
Then use the quadratic formula to solve the equation:
x = (-b ± √(b2-4ac)) / 2a =
(-1 ± √(1 - 4*4*(-3))) / 8=
(-1 ± √((1-(-48))) / 8 =
(-1 ± √49) / 8 =
(-1 ± 7) / 8 =
-1 or 3/4
That means that x + 1 and x - 3/4 are both factors of the polynomial
If you multiply these together you get x2 + x/4 -3/4
This is not the same as the original polynomial, but when using the zero rule, you can, and may have to, multiply the resulting polynomial by a constant to get to the original polynomial.
Since the coefficient of x2 in the original polynomial is 4, multiply by 4 to get 4x2 + x - 3. That means that the factoring of the original polynomial is 4(x+1)(x-3/4) = (x+1)(4x-3).
BUT... If the way you wrote the equation was CORRECT (4x2 - x + 3 = 0), then it works the same way -- except that this time you're going to get complex numbers as roots. Without going through the details...
x = (1 ± i√47) / 8
In this case, the factors would be (x - 1 - i√47) and (x - 1 + i√47) and again you have to scale it up so that the coefficient of the x2 term is 4. So the factoring could be written as:
4(x - 1 - i√47)(x - 1 + i√47)