refund policy for first tutor session

Question

Hi,

I met with Bryanna, and she was nice, but I don't feel that our first session was as informative as I would have liked. I know that if you're not happy with your first tutor, the cost can be refunded so I kind of just want to inquire about that, thanks.

Best,

Chelsea

Answer 1

Yeah, the policy is called the "Good Fit Guarantee", where if you don't like the first lesson with your tutor or feel like it was as helpful as you were hoping you can request a refund. You want to contact Wyzant's Customer Support Team if you're interested in getting a refund! :)

Answer 2

Hello Chelsea. You need to contact Wyzant's Customer Support team to request the refund under the "Good Fit Guarantee". Wyzant's Help Center states they can be reached via an orange "Support" button on the page or by emailing [email protected]. The customer support team can then help process the refund and potentially assist you in finding another tutor who might be a better match for your needs.