Saving contact details

Question

In my creation form on Power Page, I have a lookup to the contact. In the window for selecting the contact, I have enabled the option to create a new one. When clicking on "New," the contact creation form opens in a popup. However, when entering the data, it is not saving the businessPhone, mobilePhone, and email to the database.

Do you have any suggestions to resolve this?

Answer 1

Hey Estephan,

That sounds frustrating—definitely something that should work more smoothly! Based on what you described, it looks like the new contact record is being created, but businessPhone, mobilePhone, and email aren’t saving properly.

One thing to check is whether those fields are correctly mapped in the Dataverse table. They don’t always auto-map when a new record is created. Another possible issue could be with the form’s data binding. If the form isn’t properly connected to those fields, the data won’t save when you submit it.

Also, take a look at the logic behind your save action. If you’re using a custom script or Power Automate to handle the save process, make sure it’s actually capturing and storing those specific fields. Lastly, permissions could be playing a role. If certain user permissions are in place, they might be blocking those details from being saved.

Try looking into those areas and see if anything stands out. If it's still not working, let me know what happens when you submit the form—do you get an error, or does it just fail to save those fields? Happy to help troubleshoot further!