Refund from todays seasons

Question

Hello, I need a refund from my season today with Kathrine M. She has approved the Reschdule and refund but she cannot do anything on her end and I cannot do anything on mine

Answer 1

Chelsea,

Have you reached out to Wyzant's help page or customer service number?

Typically, that is what I do if an issue comes up that cannot simply be resolved by the instructor/tutor.

Here is what I found simply be performing a cursory search on Wyzant's website. It looks like they encourage learners to email rather than call, but I'd still look for a direct phone number to reach a customer representative faster.

For immediate assistance, check out our Help Center where you’ll find answers to many frequently asked questions.

Reach out to Wyzant Customer Support by email at [email protected]

Our team can typically respond to emails within 1-3 business days.

Our Corporate Address & Vendor Correspondence and Check Payment Address:

Wyzant

777 Mariners Island Blvd, Suite 600

San Mateo, CA 94404