Money Order question, please help!

Question

Can The bank prove I made a money order? I threw away the receipt a while ago but got a call from the hospital saying they did not receive the payment yet. I did pay it, and I did it right in front of the bank teller because she helped me fill it out because it was my first time. She knows me pretty well too so i know she will remember me. I just want to know is if I could get another receipt from the bank or here must be some record that I made a money order in the computer. Suntrust is the bank

Answer 1

Lesson number one:  Never throw out your receipts.  They are proof of payment.  You will need them if you have to make exchanges or returns.  Without that receipt, it's your word against another party's word.

 

Lesson number two:  Although the banks do keep records, everything is computerized.  There is a possibility of glitches and hacking that could delete the record the bank has stored. 

 

Lesson number three:  Never expect the bank teller to remember you well as they see a hundreds and thousands of customers per day.  Even if she does know you, who is to say she will work at that bank long and if that person is not there whenever you have an issue, you will have a conflict because no one else knows your situation.  This will make it difficult to resolve the issue.

 

 

But do not fear.  I have a solution to this that may help.  You can go to your online account at you bank's website.  You will need to set up that account with a password, pin number, etc.  FYI, never tell people your personal info. From there, you will be able to see all of your transactions that you made (deposits, withdrawals, purchases, all of the likes).  You just have to remember what date you made that transaction and to whom you made it to.  If you can find that record, print it out. 

 

Another thing is that when you make a money order or fill out a check, you will have a carbon copy of the check.  The carbon copy is your receipt.

 

And remember, keep that receipt for the time it is needed!