Technical issues

Question

Hi, I've had TWO technical issues while trying to have a session with my tutor. My tutor continues not to charge me but it is unfair to her not to get paid due to these issues and for myself not to be able to gain knowledge and help to prepare me for a upcoming exam. I also do not have any of these technical issues using other apps. This is a huge inconvenience and very frustrating. If you will please help us clear this up before I schedule my next session I urgently need with my tutor.

Thank you.

Birtena

Answer 1

Hi Birtena! That’s definitely frustrating, especially when it’s affecting both your learning and your tutor’s time.

Since you’re not having issues with other platforms, it’s likely something specific to Wyzant’s classroom (browser compatibility, connection stability, or platform glitches). The best next step would be to report this directly to Wyzant support so they can look into your specific sessions and identify what’s causing the issue.

In the meantime, you could try switching browsers (Chrome tends to work best), making sure your internet connection is stable, and closing other apps running in the background before your session.

You might also consider having a backup plan with your tutor (like Zoom) if issues continue, so you don’t lose valuable study time.