I can't contact the tutor

Question

I can't contact the tutor, I keep getting a message "You've got mail on another browser" I don't know if I'm logged in, because I've treid a variety of differnt ways.

Answer 1

That message usually means Wyzant thinks you’re already logged in somewhere else, or your browser session is stuck.

Try this in order — it fixes the issue almost every time:

1. Log out everywhere

1. Open Wyzant in the browser you’re using
2. Click Log out
3. If you’ve used Wyzant on another device (phone, tablet, another computer), log out there too

2. Close extra tabs and browsers

1. Close all Wyzant tabs
2. Make sure Wyzant isn’t open in another browser (Safari, Chrome, Firefox, etc.)

3. Clear cookies for Wyzant

1. In your browser settings, clear cookies just for wyzant.com
2. Refresh the page and log back in

4. Try a private window

1. Open an Incognito / Private window
2. Log in and try contacting the tutor from there

5. Turn off VPNs or blockers (temporarily)

1. VPNs, ad blockers, or privacy extensions can confuse login sessions
2. Disable them briefly and try again

If the message still appears after this, it’s likely a session issue on Wyzant’s side. At that point, contacting Wyzant Support is the fastest fix—they can reset the session for you.