Messages to tutors not sending!

Question

I've been sending messages to various tutors but only 2 were acknowledged by Wyzant through an email and under 'Messages.' Why aren't my other messages going through? Wyzant indicates that the messages were sent but I never received email confirmation and the tutors never received the messages. Help!

Answer 1

If you're experiencing issues with sending messages to tutors on Wyzant and not receiving email confirmations, there could be several potential reasons for this problem. Here are some steps you can take to address the issue:

1. Check your Spam Folder: Sometimes, legitimate emails can end up in your spam or junk folder. Be sure to check those folders in your email account for any messages from Wyzant.
2. Verify Your Email Address: Ensure that the email address associated with your Wyzant account is correct. If it's incorrect, you won't receive email notifications. You can update your email address in your account settings.
3. Email Settings: Double-check your email settings, including filters and rules. It's possible that your email provider is filtering out Wyzant emails or sending them to a different folder. Adjust your settings if needed.
4. Whitelist Wyzant: Add Wyzant's email addresses to your email client's whitelist or contacts list. This can help ensure that emails from Wyzant are not marked as spam.
5. Contact Wyzant Support: If you've tried the above steps and still don't receive email confirmations, contact Wyzant's customer support. They can investigate the issue further and provide guidance on how to resolve it. You can usually find their contact information on the Wyzant website.
6. Message Through the Platform: If you're not receiving email notifications but you want to ensure that your messages are reaching tutors, you can also use the messaging system within the Wyzant platform. This can be a more reliable way to communicate with tutors and receive responses even if there are email issues.