David S. answered • 01/27/20
Patient Tutor with years of Technical Instruction Experience.
There can be several reasons that Outlook rules don’t work. Some Outlook rules created in new versions of Outlook will not work from Outlook on another device or in a previous version of Outlook. Corruption can also be an issue. And if you have quite a few rules, it is possible to be over the quota for rules that might be defined for your mailbox. So, what can you do to get your rules working? If you have rules with long names, rename them to something shorter. Delete any rules that you don’t need. If Outlook connects to an Exchange server, then toggle “Use Cached Exchange Mode” in Account Settings. If Outlook connects via POP3 or IMAP try resetting your mail setting in Account Settings. If those are unsuccessful, you can also create a new Outlook profile from Control Panel. And in some cases, it might be necessary to create a new Windows profile.
