With over seven years of hands-on IT experience, I specialize in technical support, systems administration, and customer service across both corporate and academic settings. I hold a Bachelor of Business Administration in Business Integrated Studies with a concentration in Business Computer Information Systems from the University of North Texas. My commitment to continual learning is backed by more than a dozen IT certifications from respected organizations such as CompTIA, Cisco, Microsoft,...
With over seven years of hands-on IT experience, I specialize in technical support, systems administration, and customer service across both corporate and academic settings. I hold a Bachelor of Business Administration in Business Integrated Studies with a concentration in Business Computer Information Systems from the University of North Texas. My commitment to continual learning is backed by more than a dozen IT certifications from respected organizations such as CompTIA, Cisco, Microsoft, Google, IBM, and Dell. These include certifications like CompTIA A+, Microsoft 365 Fundamentals, Google IT Support Professional, and Cisco Certified Support Technician.
Throughout my career, I’ve regularly trained coworkers, onboarded new hires, and created knowledge base content to simplify technical concepts for diverse audiences. Whether supporting faculty and students at UNT or leading training sessions for IT team members worldwide, I’ve always focused on clear, patient communication. My tutoring style emphasizes practical understanding and real-world application. I adapt my methods to each student’s pace and background, using analogies, visual aids, and interactive troubleshooting to ensure the concepts stick. I also have a professional-grade home setup with dual monitors, a 1080p HD webcam, fast fiber internet, and a quiet, dedicated space to ensure smooth, high-quality online sessions.
Whether you're looking for help mastering IT fundamentals, passing certification exams, or just troubleshooting everyday tech challenges, I’m here to help you build confidence and clarity every step of the way.
