Cornell Math Grad | SAT, AP Calculus & Statistics Tutor

Yican Z.

Very Bad Tutor! No consideration whatsoever for students.

I hired her for my teenage son. He is a minor and she is aware of this because I told her in my message to her. Thing were going well until when she took a break and came back only to charge me a fee that she claim was missed lesson. She did not honestly contact me before arranging a new lesson she assume we have money that is just in the bank for her. She claim she waited for an hr and we didn't show so she just charged us the fee. A normal tutor will wait 15min and if the student is not there, you know they are not going to show, but she just claimed to have waited the entire time just to charge us. I don’t understand it. If she had charged us for 15min or 30min of wait time I would have understood, but claiming to have returned and waited again knowing very well we were not there? How is that possible? I contacted her and she was very rude about it. She told me I can do "what ever I like" . Zero professionalism. No respect for her students. I will not hire her again. This review is not about the money, it about integrity and honesty.

Fred.J., 4 lessons with Yican

Tutor responded:

I believe everyone who can read this feedback deserves to know the entire truth instead of this single-sided narrative. This parent left out a whole chunk of the story, and that is the son was actually the one who contacted me through Wyzant after I came back from my break asking to schedule a lesson. We successfully scheduled the lesson until the son didn't show up at our scheduled time without prior notice. My cancellation policy (supported by the platform) clearly states I have a cancellation period of 8 hours before the lesson, thus I charged a cancellation fee for this no-show. I completely understand if it was some kind of emergency, but neither the parent nor the son explained the situation to me before or after our scheduled lesson. Instead, this parent came yelling at me through Wyzant Messages two days after, claiming that they had never scheduled a class with me. I have the chat history saved for proof that a lesson was clearly scheduled. This parent claims that because it was his son who scheduled the lesson instead of himself, the lesson shouldn't count as an official schedule. I cannot understand this claim. Instead of asking his son why he scheduled a lesson and simply didn't show up, this parent came writing huge paragraphs to send me directly and now even commenting on my profile. I agree that this review is not about the money and it is indeed about integrity and honesty. As a tutor, my time was not respected and absolutely no explanation was made to me for this no-call-no-show. This feedback is untruthful and rude, complete defamation.