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Experienced Computer Skills Tutor
Keisha Y.

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Hourly Rate: $30
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About Keisha

Bio

I am an IT professional with over 15 years of experience in technical support and systems administration. I hold a B.S. in Computer Science from Southern New Hampshire University and an A.S. in Cybersecurity from Bunker Hill Community College, with certifications in ITIL Foundations and Azure Fundamentals. I have developed expertise in Microsoft 365, Active Directory, networking, cybersecurity principles, and troubleshooting. Throughout my career, I have maintained 95%+ customer satisfaction...

I am an IT professional with over 15 years of experience in technical support and systems administration. I hold a B.S. in Computer Science from Southern New Hampshire University and an A.S. in Cybersecurity from Bunker Hill Community College, with certifications in ITIL Foundations and Azure Fundamentals. I have developed expertise in Microsoft 365, Active Directory, networking, cybersecurity principles, and troubleshooting. Throughout my career, I have maintained 95%+ customer satisfaction ratings while managing complex technical environments, demonstrating my ability to communicate clearly and solve problems effectively.

My professional experience has positioned me to tutor across multiple technical domains. I have managed hundreds of support tickets monthly while providing direct technical guidance to users of all proficiency levels—from non-technical staff to IT professionals. This experience has honed my ability to identify knowledge gaps and explain complex concepts in accessible ways. I excel at adapting my explanations to match each person's learning level, whether through one-on-one guidance or training contexts.

What sets my tutoring apart is my commitment to practical, real-world application combined with personalized learning. I help students understand the "why" behind technical principles, building true comprehension and confidence. Whether you're preparing for IT certifications, building foundational technology skills, or tackling specific technical challenges, I bring deep expertise and a proven track record of helping people succeed. I tailor each session to your pace, learning style, and goals.

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Education

Southern New Hampshire University
Computer Science

Policies

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Approved Subjects

C++

C++

I am a recent Computer Science graduate from Southern New Hampshire University with a strong foundation in C++ programming. I help students understand core concepts such as variables, control structures, functions, object-oriented programming, and debugging. I work with learners of all ages and experience levels, from beginners to students needing help with coursework or assignments. My approach focuses on clear explanations, hands-on practice, and building confidence in problem-solving.
Computer Science

Computer Science

I hold a Bachelor of Science in Computer Science and have spent over 15 years working across various sectors of the IT industry. My professional background includes software development, systems architecture, and technical troubleshooting in high-pressure environments. I am passionate about breaking down complex programming concepts into manageable, easy-to-understand lessons for students of all levels
Information Technology

Information Technology

I hold a Bachelor of Science in Computer Science and have spent over 15 years working across various sectors of the IT industry. My professional background includes extensive experience in systems administration, network security, and technical troubleshooting for enterprise-level environments. I am passionate about breaking down complex technical concepts into manageable lessons for students of all skill levels. My goal is to help you bridge the gap between theoretical knowledge and real-world IT application.
Microsoft 365

Microsoft 365

I have over 15 years of experience managing enterprise IT environments, with a primary focus on the Microsoft 365 ecosystem. My expertise includes configuring Entra ID (formerly Azure AD), managing Exchange Online, and implementing SharePoint governance for large-scale organizations. I am skilled at troubleshooting complex integration issues and helping students understand the backend architecture of cloud productivity suites.
Microsoft Access

Microsoft Access

I specialize in helping students master the fundamentals of relational database management systems through practical, hands-on Microsoft Access projects. I have a deep understanding of table relationships, form design, and complex query building. My goal is to help you move beyond basic data entry to creating fully functional, automated database applications.
Microsoft Outlook

Microsoft Outlook

I am a technical professional with extensive experience configuring, deploying, and maintaining Microsoft Outlook for enterprise-level users. My expertise covers the full spectrum of technical support, including profile migrations, troubleshooting synchronization errors, and managing complex IMAP/Exchange setups. I also specialize in data file management, security configurations, and integrating Outlook with the broader Microsoft 365 suite. I focus on teaching students how to diagnose common software issues and optimize their technical environment for maximum reliability.
Microsoft Windows

Microsoft Windows

I am a Windows power-user with a deep understanding of the operating system's architecture and hidden features. I focus on helping students improve their workflow through keyboard shortcuts, file management systems, and security best practices. My goal is to help you navigate your computer with speed, confidence, and efficiency.
Networking (Computer)

Networking (Computer)

With 15+ years of hands-on IT experience, I specialize in network troubleshooting and diagnostics across LAN and WAN infrastructures—skills that are in high demand and often overlooked in traditional education. My Help Desk background has given me direct exposure to the real-world problems that students and professionals actually encounter, allowing me to teach not just theory, but practical problem-solving strategies that immediately apply to their challenges. I'm passionate about demystifying networking concepts and helping students develop the troubleshooting mindset needed to succeed in IT careers. From diagnosing connectivity issues to optimizing network performance, I bring proven expertise and a proven track record of solving complex problems efficiently.
Computer Programming
General Computer
Microsoft PowerPoint
Microsoft Word
Python
SQL
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Hourly Rate: $30
Contact Keisha