As a seasoned Computer Desktop Support Technician with a strong foundation in both technical and educational settings, I am confident in my ability to effectively tutor and guide students in various computer-related subjects. My academic background, including a Bachelor of Information Technology (Magna Cum Laude) and multiple Associate degrees, coupled with my CompTIA A+ certification, provides me with a comprehensive understanding of computer systems and software. Throughout my career, I...
As a seasoned Computer Desktop Support Technician with a strong foundation in both technical and educational settings, I am confident in my ability to effectively tutor and guide students in various computer-related subjects. My academic background, including a Bachelor of Information Technology (Magna Cum Laude) and multiple Associate degrees, coupled with my CompTIA A+ certification, provides me with a comprehensive understanding of computer systems and software. Throughout my career, I have consistently demonstrated proficiency in troubleshooting, installing, configuring, and maintaining hardware and software, particularly within the Windows and Microsoft Office 365 environments.
My experience at Prince George's Community College, where I managed the online Learning Commons and facilitated tutoring for diverse subjects, has honed my ability to translate complex technical concepts into accessible and understandable lessons. I have directly assisted students with their academic needs, guiding them through Math and other courses utilizing helpdesk software, Word documents, and Excel spreadsheets. This role required me to communicate effectively with students from various backgrounds, address their concerns, and provide tailored support, skills that are essential in a tutoring setting. Furthermore, my roles at Qi-Life Center, Georgetown University, and Unisys have provided me with extensive experience in diagnosing and resolving technical issues, managing computer systems, and training users, all of which have strengthened my ability to impart knowledge and provide practical guidance.
My expertise extends beyond technical troubleshooting to include database management, as demonstrated by my work at Howard University. This experience has equipped me with the ability to explain database concepts and applications clearly, which is invaluable for students learning software like Microsoft Access. I am passionate about empowering students with the technical skills they need to succeed, and my diverse professional
