Hello! I have a strong foundation in my field of IT, holding certifications in Google IT Support, ITIL 4, CSA (Certified ServiceNow System Administrator), and IT Generalist from the U.S. Department of Labor. I've been working hands-on in multiple enterprise IT environments, mixing customer support with my technical background. These experiences have taught me the absolute best manner on how to break down complex concepts into simple, everyday explanations that the most basic learners can...
Hello! I have a strong foundation in my field of IT, holding certifications in Google IT Support, ITIL 4, CSA (Certified ServiceNow System Administrator), and IT Generalist from the U.S. Department of Labor. I've been working hands-on in multiple enterprise IT environments, mixing customer support with my technical background. These experiences have taught me the absolute best manner on how to break down complex concepts into simple, everyday explanations that the most basic learners can easily understand and actively apply.
In addition to my professional career, I have mentored and tutored many individuals 1 on 1 since a teenager. Helping my elderly neighbors set up their home tech or teaching them about a new phone they just got was my forte for some years. Getting people to the finish line is one of my passions, truly. I transitioned my passion and past experiences into a successful career as a Senior Support Technician and hope to share my knowledge with those who are looking to follow a similar, accelerated path.
My goals for teaching a new subject matter are always to achieve measurable and definable progress. Knowledge is only as useful as it is applicable, so applying what is learned in real-time is the best (and IMO, the only) way to ensure understanding and build confidence within the student. You can count on me to make your learning clear, engaging, and practical.
