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Cancellation Policy, No-Show Policy, and Others

Hello! If you are reading this, it’s likely because I have sent you the link to this blog before scheduling a lesson with you. I enjoy tutoring students and teaching them what I know about computer science and cybersecurity, but I value the time I spend teaching, just as you value the time you spend learning. As such, I have implemented the following policies to facilitate mutual respect for each other’s time. These policies may be updated over time. If you are a returning student, I generally will not resend you the link to this blog unless I have made changes, as it is implied that you have been previously informed of my existing policies.
 
COVID-19 Policy: The ongoing pandemic has pushed most learning online, including tutoring. I am still willing to offer in-person tutoring to students in the Washington, DC Metro area on a case by case basis. During any in-person lessons, please wear a mask at all times. Do not schedule an in-person lesson with me if you have tested positive for COVID-19 in the past 14 days, have experienced COVID-19 symptoms in the past 14 days, or have otherwise been sick in the past 14 days. If you have scheduled an in-person lesson with me already and you start feeling sick, please cancel it, or request an online lesson. You will not be assessed cancellation fees for reasons related to sickness. I reserve the right to end the lesson early if you fail to abide by the mask rule or I have reason to believe you are experiencing symptoms of COVID-19.

Cancellation Policy: I reserve the right to assess cancellation fees in response to violations of my cancellation policy. When I schedule a tutoring lesson with you, there is a certain timeframe by which you may ask me to cancel the lesson without being penalized. Please refer to the “Lesson cancellation” field under “Policies” on my public profile to find out how many hours before the scheduled start time you may request a cancellation. If I schedule a lesson with you that is set to start within a number of hours that is less than the lesson cancellation limit, this policy does not apply, and you will not be charged for any cancellations. The same goes for if I fail to communicate my cancellation policy to you in advance. Otherwise, the cancellation fees I may assess are as follows:

1. If you cancel a lesson within a time frame that is between 0.75 and 0.99 times the lesson cancellation limit, you will be assessed a cancellation fee commensurate to 12.5% of the scheduled lesson length.
2. If you cancel a lesson within a time frame that is between 0.50 and 0.74 times the lesson cancellation limit, you will be assessed a cancellation fee commensurate to 25% of the scheduled lesson length.
3. If you cancel a lesson within a time frame that is between 0.25 and 0.49 times the lesson cancellation limit, you will be assessed a cancellation fee commensurate to 37.5% of the scheduled lesson length.
4. If you cancel a lesson within a time frame that is between 0 and 0.24 times the lesson cancellation limit, you will be assessed a cancellation fee commensurate to 50% of the scheduled lesson length.

No-Show Policy: I assume no-show if you fail to join the scheduled lesson within 15 minutes after the scheduled start time, except due to technical difficulties or similar mitigating circumstances. In the event of a no-show, you will be assessed a cancellation fee commensurate to 75% of the scheduled lesson length.
- Note: If you realize you missed the scheduled start time and inform me before the scheduled end time, I bear no responsibility to start the lesson late, since I may have gone on to do other things since then.
 
I will take emergencies and other mitigating circumstances into consideration on a case by case basis when deciding whether to charge you cancellation fees.

Three instances of no-shows over the period of a year will result in my refusal to schedule any more lessons with you.

Late Policy: If you join the lesson less than 15 minutes late, the lesson will proceed as intended, but you will still be charged as if you joined on time, except due to technical difficulties or similar mitigating circumstances.

Overstay Policy: You will not be charged for extra time unless the lesson continues beyond 15 minutes of the scheduled end time. Charges for extra time are at the same rate listed on my profile. I reserve the right to hard-stop lessons that go over time.

Understay Policy: You will not be charged for unused time in your scheduled lesson, except for violations of the aforementioned policies, and their corresponding penalties.

Tutor Cancellation: In the event that I (the tutor) have to cancel a lesson, I will alert you thru the Wyzant messaging app. I will apply a discounted rate to your next lesson based on the following cases:

1. If I cancel a lesson within a time frame that is between 0.75 and 0.99 times the lesson cancellation limit, your next lesson will be discounted 12.5% of my usual rate.
2. If I cancel a lesson within a time frame that is between 0.50 and 0.74 times the lesson cancellation limit, your next lesson will be discounted 25% of my usual rate.
3. If I cancel a lesson within a time frame that is between 0.25 and 0.49 times the lesson cancellation limit, your next lesson will be discounted 37.5% of my usual rate.
4. If I cancel a lesson within a time frame that is between 0 and 0.24 times the lesson cancellation limit, your next lesson will be discounted 50% of my usual rate.

Tutor No-Show: In the event that I fail to show up to a lesson within 15 minutes of the start time, your next lesson will be discounted 75% of my usual rate.
- After 15 minutes, you are under no obligation to attend the lesson if I have not yet joined.

Tutor Lateness: If I join the lesson less than 15 minutes late, the lesson will proceed as intended, but you will NOT be charged for the time I was not on.

Communication Policy: I need verifiable proof of my communications with students on Wyzant. As such, I will refuse any and all requests to establish a means of communication outside the limits of the Wyzant web and mobile application, except for in-person lessons. All online communications, including lessons and message exchanges, shall be conducted thru Wyzant. I may make minor exceptions for extenuating circumstances on a limited case-by-case basis.
 
Focus Policy: Please do not initiate prolonged conversations with individuals not officially participating in the lesson (eg, phone calls, side conversations with friends, etc.). I will not discount my rate if you engage in such conversations during your lesson.
 
Per Person Policy: The rate listed on my profile is per hour, per person. As such, group lessons will be charged based on the size of the group.
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$60p/h

Charles V.

Computer Science and Cybersecurity Student Tutor

20+ hours
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