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Cancellation / No-Show Policy

Cancellation / No-Show Policy

Students who wish to cancel a tutoring session must send notification through Wyzant messaging either using the web page or mobile app. Cancellation fees are determined by using the percent of the cost based on the scheduled lesson.

  1. For in-person lessons: Students must provide notice to cancel at least 24 hours in advance of the scheduled lesson to avoid cancellation fees. Lessons cancelled between 24 and 12 hours before a scheduled lesson are subject to a 25% cancellation fee. Lessons cancelled between 12 and 2 hours before a scheduled lesson are subject to a 50% cancellation fee. Lessons cancelled less than 2 hours before a session are subject to a 100% cancellation fee. No-shows are subject to a 100% cancellation fee.

  2. For online lessons: Students must provide a notice to cancel at least 6 hours in advance of the scheduled lesson to avoid cancellation fees. Lessons cancelled between 6 hours and 2 hours before a scheduled lesson are subject to a 50% cancellation fee. Lessons cancelled less than 2 hours before a session are subject to a 100% cancellation fee. No-shows are subject to a 100% cancellation fee.

  3. After every 5 completed lessons, regardless whether in-person or online, the student receives a free cancellation which is not subject to a cancellation fee. Free cancellations must be communicated up until the start time of the lesson by sending notification through the Wyzant messaging system. No-shows do not count as a free cancellation, and are still subject to a 100% cancellation fee.
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$20p/h

Iris C.

Experienced High School/College Tutor in Biology/Biochem/Chemistry

20+ hours
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