Current Rules for tutoring with me (as of May 2015)

   Before I begin this blog, I want to explain the reason for the periodic updates to my guidelines. Although my guidelines have remained largely the same, I have adjusted them slightly during my years of tutoring to best suit the demographics in which I have worked. This blog reflects such an adjustment. Now, the blog:

   Although I am not new to tutoring, a year ago, I was new to online tutoring through Wyzant. At that time, I made a set of guidelines for my students that I have since realized can be confusing. Therefore, I am making a blog that contains, in simpler formatting, the rules for tutoring with me. I will sometimes repeat information or use less-than-professional language throughout this blog in order to increase the chances of an accurate translation for students who use Google Translate to understand my blogs. Information on my philosophy and approach will be available in separate blogs, God willing.
                                   Rules
1. We will come to lessons or provide 24 hours’ notice that we cannot come
2. We will do our best/ work hard
3. We will respect one another

Cancellation Policies (what happens if we don’t come to the lesson)

• · 1 Day Notice: No fee

a. If the tutor or student provides 24 hours’ (or more) notice that he or she cannot attend a lesson, there is no cancellation fee. Please contact the other person at least 24 hours before the scheduled start of the lesson to cancel, when it is possible to do so.

• Notice more than 3 hours before the scheduled lesson: 50% fee or $10

a. If the tutor or student provides less than 24 hours’ notice of a cancelled lesson, but sends notice 3 or more hours before the lesson is scheduled to start, a cancellation fee of 50% of the expected cost of the lesson or $10, whichever is lower, will be charged. For student cancellations, this charge will come as a cancellation fee (a charge to the students’ Wyzant payment method). When the tutor cancels, the student will be offered a discount of 50% of the expected cost of the cancelled lesson or $10 (whichever is lower) off of his or her next lesson.

• Notice less than 3 hours before the lesson: 100% cancellation fee

a. If the tutor or student provides less than 3 hours’ notice of a cancelled lesson, the person canceling will be charged a cancellation fee of 100% of the expected cost of the lesson. If the student cancels, this charge will come as a cancellation fee. If the tutor cancels, he or she will offer the student a free lesson of equal length to the cancelled lesson.

• No notice/ No show: 100% cancellation fee + $5 charge

a. If the tutor or student does not tell the other person that the lesson is cancelled and does not come, the person not coming will be charged a “no show” fee of 100% the expected cost of the lesson plus $5. If the student cancels, this charge will come as a cancellation fee. If the tutor cancels, he or she will offer the student a free lesson of equal length to the cancelled lesson plus an additional $5 worth of free tutoring.

b. If a student gives no notice of a lesson cancellation 3 times, the student will have the option to discontinue tutoring with the tutor or accept an increase of $5 per hour in the rate of tutoring charges. Each subsequent “no-show” within one year will result in the standard “no notice/ no show” fees plus a rate increase of $5/h effective for 12 months. Likewise, if the tutor gives no notice of a lesson cancellation 3 times, the tutor will decrease the student’s rate by $5 per hour for each subsequent “no show,” down to $10/h, or the tutor will discontinue tutoring with the student.

Also, God willing, I will

• Respond to Wyzant emails within 3 days

• Post completed lessons and charges within 3 days

• Return phone calls within 24 hours

Please note: There will be one day every week when I cannot be reached. On that one day per week, I will not respond to emails, phone calls, or any other type of message.
Also, I usually check my Wyzant email 3-6 times a day, but I am not available 24-7, and I do not expect you to be, either.