Clarification on my cancellation policy

This blog post strays away from the typical subject of education, and into the "nitty-gritty" of the tutoring business. I wanted to clearly explain my cancellation policy for all my students, both current and future.

As of March 12, 2013, I have a 24-hour cancellation policy. This means that I require my students (or their parents/guardians/host family) to give me one day's notice when cancelling a previously scheduled lesson. The reason for this policy is to protect my time. When I schedule a lesson with a student, I set aside time specifically for them in my day. Before the lesson, I may spend time preparing supplementary materials and other aids, depending on the subject that I am tutoring. When a student cancels a lesson in less than 24 hours before our scheduled time, it wastes my time and disrupts my schedule, into which I have already budgeted my time to include commuting to that student's home.

If you cancel a lesson within 24 hours of our scheduled lesson, you will be charged for half of the time we would have met. For example, if the arrangement was for a 1.5 hour lesson, you will be charged for 45 minutes. Likewise, an hour lesson canceled would result in a 30 minute charge.

I will make rare exceptions on this policy for medical and/or family emergencies.

As always, please feel free to ask me any questions. I look forward to working with you!



Katelyn M.

English, ESL or Beginning Mandarin Tutor

20+ hours
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