Ceverrio C.

asked • 02/10/21

To get a better understanding of what is happening in the department, what steps would you take, what would you want to look at and how would you address this?

As Operations, our motto is efficiency and truth. It is our responsibility to have a pulse on what is happening in the company as a whole.


Scenario: Upon review of our weekly metrics for member services, we discover response time has gotten longer week over week and is taking more than 12 hours on average.

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