SOUTHERN NH UNIVERSITY (Mathematics)
Having spent over half of my adult life in one computer-related position or another, as well as having a personal interest in technology, I'm well-versed in many aspects of both personal and business computing. Helping others understand computer software and hardware has been a continuous theme throughout my IT career. Whether answering questions about Microsoft Office or the Internet for a coworker or presenting a report on videoconferencing to management, my ability to communicate effectively with people at many levels of understanding has grown consistently through practice. What's more, teaching is something that I enjoy. I love seeing the look on someone's face when something clicks and they finally understand a concept they've been struggling with.
At the beginning of my career, I earned the CompTIA A+ and Network+ certifications.
Before and during my technology career I've: built many computers from components, installed and reinstalled most versions of Windows and Windows Server, I've used Microsoft Office since the 90s (did you know Excel 97 had a hidden flight simulator?), upgraded hard drives, video cards and memory, set up local and remote networks (VPNs), backed up more terabytes of data than there are people in NH, dabbled in website creation, and patiently answered thousands of questions.
After a career of almost 25 years in Information Technology, I have gone back to school with the intention of teaching Adult Education. This gives me a unique perspective of being both teacher and student. I haven't forgotten what it's like to learn new subjects because I'm doing it myself right now.
My tutoring philosophy revolves around patience and respect. I give both to students and expect both in return. I understand that it can be frustrating when you want or need to learn and it's just not coming together for you. You wish you could just download the information into your brain and be done with it. You need to have patience with yourself. Questioning your ability isn't going to make it any easier to learn.
We can take it one step at a time and build, maybe slowly, to learning what you need to learn. Having spent over half of my adult life in one computer-related position or another, as well as having a personal interest in technology, I'm well-versed in many aspects of both personal and business computing. Helping others understand computer software and hardware has been a continuous theme throughout my IT career. Whether answering questions
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In the course of my IT experience, I have installed, used and helped others with Outlook versions 97 through 2010. I am familiar with setting up and sharing multiple calendars, creating filters, working with PST and OST files and configuring Outlook to connect to POP3, IMAP and Exchange servers. I've taught simple things like how to create, format and send an e-mail and more complex tasks, such as creating and using signatures and e-mail templates.
Before my IT career, I was an avid user of technology. I have been installing, using and troubleshooting Windows since version 3.0 when it required DOS. I have used every version of Windows between 3.0 and 10. Just this past year I performed a fresh install of Windows 10 on one of my home-built PCs and upgraded several others. It was my job for many years to provide support to users who were having issues with their computers.
I have just ended a 25 year career in IT. As a computer technician and network administrator, I have been responsible for networking not only local PCs across the LAN, but have configured Cisco routers to enable VPN tunnels between multiple locations. I have had to troubleshoot complex routing issues involving multiple third party vendors. I earned my CompTIA Network+ certification many years ago.