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Joyce S.

Washington, MI

$65/hour

Business Management, Finance & Lean Six Sigma Coach & Mentor

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University of Redlands, California
BSBA
Walsh College
Master's

Education

University of Redlands, California (BSBA)

Walsh College (Master's)

About Joyce

Joyce is an experienced consultant based in Southeast Michigan. Additionally, Joyce is a certified Master Black Belt with a financial and strategic planning and strategic software sales background. She has extensive experience in streamlining transactional processes in the automotive, telecommunications and healthcare industries.

As Global Financial Planning & Analysis Director for the fasteners division of Textron, Joyce headed up the annual and strategic planning process. She also led the financial close process for the $1.9B segment which was comprised of 60 locations, spanning 8 countries and 12 legal entities. It was during this tenure that Joyce first became involved with Six Sigma in 2002 as the global Textron financial expert for tracking project financial benefits back to the bottom line. Textron’s transformation philosophy entailed training a vertical "slice" of the organization to hasten the institutionalization of Lean Six Sigma principles. Shortly after the program began taking root, and while serving the role Global Director of Financial Planning and Analysis, Joyce was approached by the VP of Six Sigma to join their team. In her new role as a Black Belt, Joyce was selected to lead the divisions’ intrinsic value management study to identify internal and external business levers to drive enhanced EPS.

This experience led Joyce to obtain her Master Black Belt certification and join Datazinc, LLC and Six Sigma Management Institute as a Lead Master Black Belt consultant in support of the AT&T’s Lean Six Sigma deployment. During her 7.5 year consulting engagement with AT&T, Joyce trained, mentored and certified 23 Black Belts and 2 Master Black Belts and delivered over $40M to the deployments’ $2B in financial benefits. She also led project pipeline development, Champion, Black Belt, Green Belt and Lean training for AT&T. Her expertise was leveraged across multiple business units including, maintenance, service delivery, billing, human resources, internal communications, and customer service/call center environments. Her final assignment resulted in the successful proof of concept of integrating Quality by Design methods into the Ideation phase of AT&T’s new product realization process which established a clearly defined project scope based on customer requirements.

Most recently, Joyce has been engaged as a healthcare practice lean coach to capture tribal knowledge and improve profitability while exceeding patient quality care expectations. Additionally, Joyce is a Lean Six Sigma instructor through a partnership with Datazinc, LLC and St. Clair College Corporate and Professional Training program, at the Windsor, Ontario Campus.
Joyce earned her master’s in management from Walsh College and also holds a bachelor of science in business administration from University of Redlands.

Joyce has ten years' experience as a Lean Six Sigma Master Black Belt Coach and Mentor.

She has coached and mentored adult learners on the art of executive presentations.

She has been using Excel since the early 90's as part of her finance responsibilities and further to analyze data as a Six Sigma Master Black Belt.

Joyce spent over 10 years in corporate finance in the area of financial planning and analysis.

Joyce loves sharing her knowledge and watching others grow and realize their career objectives.
Joyce is an experienced consultant based in Southeast Michigan. Additionally, Joyce is a certified Master Black Belt with a financial and strategic planning and strategic software sales background. She has extensive experience in streamlining transactional processes in the automotive, telecommunications and healthcare industries.

As
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Policies
Cancellation
2 hours notice required
Travel Radius
Travels within 20 miles of Washington, MI 48094
Math:
Probability, Statistics
Computer:
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, QuickBooks
Business:
Accounting, Business,
Finance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, QuickBooks

Approved subjects are in bold.

Approved subjects

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Business

I have a Masters Degree in Management and over 15 years in corporate financial planning and analysis. This entailed annual strategic planning and budgeting as well as monthly financial consolidations and variance analysis. Additionally, I am a certified Lean Six Sigma Master Black Belt, and I have spent over 7 years consulting with large companies in the manufacturing and telecommunications industries on how to improve critical business processes to reduce waste and improve customer service. My experience is very broad from the beginning of a customer life cycle (sales) to the end (collections).

QuickBooks

I have previously owned a small business and used QuickBooks. I set up the accounts and leveraged for bill payment, payroll, journal entries, financial statment creation, and expense tracking. Additionally, I also set up an instance for another small business trucking company. I find QuickBooks to be easy to set up and a powerful small business management tool.

University of Redlands, California
BSBA
Walsh College
Master's

Education

University of Redlands, California (BSBA)

Walsh College (Master's)

Hourly rate

Standard Hourly Rate: $65.00

Cancellation: 2 hours notice required

Travel policy

Joyce will travel within 20 miles of Washington, MI 48094.