We were in the process of determining if Joyce would be a good fit for my daughter so we hadn't hired her yet. Nonetheless, I got charged for a "get to know" phone interview even though Joyce promised me there would be no charge. I even stopped her during our conversation and she ensured me for the second time that there would be no fee. I was very disappointed that she did not follow through with her word because the next thing I knew, she had charged me for a 45 minute tutoring session that I did not approve of. We decided she was not a good fit, and the surprise charge reinforced our decision to find another tutor.
Joyce replied on 9/10/2013:
Hello to future students whom I hope to tutor:
The above response was a misinterpretation by the student's Mother. I specifically told the parent - not once, not twice, but 3 times - that our initial meeting would be a NO charge IF the student and I were to discuss non-academic subjects, such as her favorite music, sports, movies, clothes, etc. But those discussions NEVER occurred. Instead, I attempted to teach the student elements of Literature: character analysis, theme, plot, figurative language, and the student stated she took notes on this purely ACADEMIC lesson. After 45 minutes, the parent wanted to end the session, as her daughter had totally lost interest, and I can only assume that, since the parent was privy to the entire lesson, she obviously knew that it was purely academic, not sports, not music,etc., and the parent did not wish to pay for the ACADEMIC lesson. Regards, Joyce