Present Career Objective:
Eager to obtain a position that will provide further skill enhancement, valuable knowledge, and added experience in an office/administrative position, or relevant field. In essence, a position that will entitle me to utilize my education into a successful career.
Personal Qualifications:
Customer service oriented, cooperative, excellent health, fast learner, profound interest and knowledge of meeting customer’s needs, dependable, patient, eager to find new challenges, and above all “intelligent.”
Education/Professional Training:
Advance Level Diploma -Spanish for Tourism-University of Alcala/ Spanish Ministry of
Education, Spain 2000
Advance Level Certification -Spanish as a Foreign Language-Cervantes Institute, Spain 1999
Basic Level Certification -French Language-French Institute of Madrid, Spain 1999
Bachelors’ of Arts Degree -Business Administration-American College, London, England 1991
Experience:
2008- Express Employment Professionals, IT Tech Support for multi-international hard disk drive manufacturer. Duties include assisting consumers with troubleshooting issues regarding their hard disk drives. Some customer service duties performed. Position also consisted in providing clients with specific details prior to purchasing drives. Some sales duties also performed. (TEMP ASSIGNMENT)
2007-2008 ,Millennium Financial Group, Insurance Clerk, Duties include requesting certificates of liability for multi-international rent a car company, as proof of insurance for equipment use. Various producers and insurance companies are contacted on a daily basis to verify that client has sufficient coverage to rent or lease equipment. Such coverage entails commercial general liability, commercial auto physical damage and liability, workers’ compensation, and rented and leased equipment coverage and liability. (TEMP ASSIGNMENT)
2005-2007, Cendant Car Rental Group, Rental Sales Agent, for rent a car corporation. Duties include airport rentals for business or leisure use, completing rental and return transactions, selling standard and extra services to customers, checking records, and obtaining needed documents from renters in a friendly and efficient manner. Added duties include selling insurance packages (Loss Damage Waiver).
2001-2005, Rumbo Tours, S.A., Travel Agent, for internet travel agency which provides services for online booking and information for its customers. Other tasks included re-issuing and canceling airline tickets. Added duties include selling travel insurance packages. (SEASONAL)
1996-2004, Multi Asistencia, Bilingual Helpdesk Agent, for insurance company. Task included resolving claims on damages and repairs to the policyholder’s home, as well as acting middleman between client and insurer.
1995-1999, Inlingua, Instructor of English language courses, both business and financial. (Madrid, Spain)
1995-1999, Berlitz, ESL Instructor, for language academy. Coursework included assisting students and adults to improve and enhance their English language skills through role play, assignments, audio/visual props, test and exams, etc.
LINGUISTIC SKILLS
Spanish (bilingual level)
Portuguese (good working knowledge)
French (good working knowledge)
ADDITIONAL SKILLS
ESL Training and Experience
Excellent working knowledge of Information Technology
Excellent management skills
Tech Support Training (IT)