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How do I find a tutor using WyzAnt?
How much does tutoring cost through WyzAnt?
Why do I have to add a credit card before I can exchange phone numbers with tutors?
Does WyzAnt offer online tutoring?
What does WyzAnt do to ensure the quality of its tutors?
Can I try out a tutoring lesson for free?
Do you stand behind your tutors with any sort of guarantee?
Where does the tutoring take place?
When and how do I make payment?
Are there different payment plans or discounts available?
Can I pay by check?
How does WyzAnt know how much to debit my account for each lesson?
How do I schedule a lesson?
Can I use my credit for multiple subjects or tutors? What about if I have two or more kids?
The tutor I'm interested in doesn't have a schedule posted online. Does this mean he or she is not available?
Help! I need instruction in a subject that you don't seem to offer. What do I do?
What if I don't find a local tutor in my subject area?
What if I email a tutor and don't hear back from him or her?
I just got an email from you saying that I’ve been charged the non-discounted rate for my tutoring lesson. I purchased a package, so I should be getting charged the discounted rate, right?
Am I permitted to pay the tutor cash?
I'm hesitant to purchase a credit package because there's a chance I won't use it all.
I believe that the tutor has entered one of my lessons incorrectly. How do I get this corrected?

Q. How do I find a tutor using WyzAnt?

A. Simple. Use the navigation panel on the left side of your screen. Enter the subject for which you need a tutor, your travel willingness and your zip code. You’ll see a list of all WyzAnt’s tutors that match your criteria. Click on their names to learn more and to contact a tutor directly.

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Q. How much does tutoring cost through WyzAnt?

A. Most tutors range in price from $30 to $50 per hour. However, WyzAnt offers discounts of up to 15% when you purchase credit in advance.   (View Discounts)

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Q. Why do I have to add a credit card before I can exchange phone numbers with tutors?

A. WyzAnt requires that a valid credit card be on file prior to phone numbers being exchanged for two reasons. 1) This policy helps ensure the legitimacy of the inquiries our tutors receive . 2) It provides WyzAnt with a means of collecting payment for tutoring lessons. WyzAnt appreciates your cooperation with our credit card policy. Thank you.

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Q. Does WyzAnt offer online tutoring?

A. No. WyzAnt is an in-home tutoring company. WyzAnt offers you a full service website to find a tutor and to manage your account with us online, but WyzAnt does not do online tutoring.

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Q. What does WyzAnt do to ensure the quality of its tutors?

A. WyzAnt goes to great lengths to ensure the highest quality tutors. We screen all of our tutors via a thorough application process that includes proficiency testing, interviews and background checks.

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Q. Can I try out a tutoring lesson for free?

A. No. WyzAnt must receive payment prior to your first meeting. However, WyzAnt does have a great satisfaction guarantee policy that makes our first lesson risk-free. See below.

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Q. Do you stand behind your tutors with any sort of guarantee?

A. If you are unhappy with your WyzAnt tutor after the first hours, you are entitled to a full refund, even if you’ve purchased a credit package. WyzAnt is confident in its tutors, so you should be too. Alternatively, you may ask us to send you another tutor for a complimentary lesson.
This guarantee is only valid for the first hour of tutoring. Please also realize that there is no long-term guarantee that you or your child will improve in terms of grades or test scores.

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Q. Where does the tutoring take place?

A. The majority of WyzAnt’s customers have their tutoring at their homes. This arrangement has proven to be beneficial in providing the student with a familiar, comfortable, relaxed environment in which to learn. If you wish and your tutor agrees, you may have your tutoring lessons at a convenient public location such as a library, a church or a coffee shop.

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Q. When and how do I make payment?

A. The easiest method is by credit card via WyzAnt’s secure website. Once you’ve found a suitable tutor, just enter your credit card information through your WyzAnt account. As soon as WyzAnt receives and verifies this credit card information, you'll be able to set up the first lesson with your tutor. Please note: you are not permitted to speak with your tutor via telephone until credit card info is received. No charges will be made against your credit until after you've completed a lesson with a WyzAnt tutor.

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Q. Are there different payment plans or discounts available?

A. Yes. Most of our customers purchase a tutoring credit package and enjoy a discount of up to 15%.
Credit Purchased You Pay Discount
$400 - $999 $360 - $899 10%
$1000+ $850+ 15%

To purchase a tutoring package, simply login to your WyzAnt account and navigate to the secure payment page. After each lesson, your account will be debited the appropriate amount.

Alternatively, you may pay for each lesson as you go. Under the "pay-as-you-go" option, WyzAnt charges your credit card after each lesson.

Don’t like paying online? Feel free to call our office, and we can take payment over the phone. 1-866-775-5392.

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Q. Can I pay by check?

A. Yes, but WyzAnt will have to receive your check before your tutoring lesson. So leave plenty of time or WyzAnt may have to notify your tutor that payment has not been received so not to begin the tutoring. Make checks payable to WyzAnt, Inc. Mail to:
2014 West Wabansia
fourth floor
Chicago, IL 60647

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Q. How does WyzAnt know how much to debit my account for each lesson?

A. After each lesson, your tutor will login to WyzAnt.com and enter the start-time and end-time for your lesson. As a WyzAnt client, you have access to an online account that allows you to view your current balance and all tutoring activity entered by the tutor. So you can be sure your account always remains accurate. Furthermore, you'll get an email after each tutoring lesson notifying you of the hours that the tutor enters.

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Q. How do I schedule a lesson?

A. You can make the scheduling arrangements by conversing with your tutor via email. Please add credit to your account before the first lesson or call our office to make payment.

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Q. Can I use my credit for multiple subjects or tutors? What about if I have two or more kids?

A. Yes and Yes. When you purchase WyzAnt credit, you can use this credit however you please. Let’s say your daughter gets regular physics tutoring from WyzAnt but has a huge Spanish test on Friday…No problem; give us a call and we’ll send you a Spanish tutor. WyzAnt offers private instruction in all academic disciplines, musical instruments, computer software and more. Think of us as your one-stop tutor shop.

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Q. The tutor I'm interested in doesn't have a schedule posted online. Does this mean he or she is not available?

A. All tutors listed on our website have availability, even if they don’t have an updated schedule. Your best bet is to send the tutor an email to see if he or she can work with your schedule.

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Q. Help! I need instruction in a subject that you don't seem to offer. What do I do?

A. If your search comes up empty, don’t worry. WyzAnt has resources to find you a “special order” tutor. Learn more.

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Q. What if I don't find a local tutor in my subject area?

A. If your search comes up empty, don’t worry. First of all, there's a good chance that WyzAnt has tutors in its database that can help. Some tutors just aren't listed online. And if all else fails, WyzAnt has resources to find you a “special order” tutor. Learn more.

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Q. What if I email a tutor and don't hear back from him or her?

A. WyzAnt does everything it can to keep our database up to date and prevent this from happening. However, if this does occur, please let us know right away and we'll go out of our way to make sure you get all the help you need to straighten out the situation. Chances are good that we have another tutor for you, and we'll be sure that you get in touch with the tutor right away.

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Q. I just got an email from you saying that I’ve been charged the non-discounted rate for my tutoring lesson. I purchased a package, so I should be getting charged the discounted rate, right?

A. You are in fact receiving the discount. Here’s how: Let’s assume you purchased the $400 credit package, so you paid $360 for it. Let’s also say your tutor’s rate is $40 per hour. After a one hour lesson, $40 is debited from your WyzAnt credit. Remember, you got $400 in credit but paid only $360 for it, so you received your 10% discount upfront when we gave you a free $40 in credit. Hope this helps clarify.

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Q. Am I permitted to pay the tutor cash?

A. No. All payment must be made through WyzAnt. We thank you for your cooperation with this policy.

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Q. I'm hesitant to purchase a credit package because there's a chance I won't use it all.

A. Don't worry- WyzAnt will always refund any unused credit.

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Q. I believe that the tutor has entered one of my lessons incorrectly. How do I get this corrected?

A. The easiest way to get this issues corrected is to contact the tutor directly about it. The tutor can then go into WyzAnt.com to adjust the lesson details to accurately reflect the correct dates/times. If you have trouble reaching an agreement with your tutor as to the appropriate dates/times, contact WyzAnt, and we'd be happy to help.

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