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Frequently asked questions - students

Finding a tutor

Q: How do I find a tutor using WyzAnt?

A: To find a tutor, simply enter the subject for which you need a tutor, your zip code, and the distance you would like to search. You will see a list of all tutors who match your criteria. Click on a tutor's name to learn more and to contact a tutor directly.

Q: May I meet with a tutor for an interview free of charge?

A: In order to meet with a tutor listed on WyzAnt, you must first add billing information to your account. Please note that no charges will occur until after a lesson takes place. We leave it up to the tutors to decide if they are willing to conduct an in-person interview without charging. Provided you have entered billing information and your tutor is willing to conduct a free consultation, you may schedule an appointment directly with your tutor.

Q: Does WyzAnt offer any sort of guarantee?

A: Your first hour with any tutor is always protected by our Good Fit Guarantee: you don't pay unless you find a good fit. If you are unhappy with your tutor after the first hour, just let us know and we will refund your purchase. Did you already buy a tutor package? No problem, we will refund the unused portion of your purchase, too. Would you like help finding a different tutor instead of a refund? We can help find you another tutor at no additional cost.

Q: The tutor I'm interested in doesn't have a schedule posted online. Does this mean he or she is not available?

A: All tutors listed on our website have availability, even if they don’t have an updated schedule. Your best bet is to send the tutor an email to see if he or she can work with your schedule.

Q: I need instruction in a subject that you do not seem to offer. What do I do?

A: If your search comes up empty, don’t worry. Email us at info@wyzant.com or call at 877-WYZANT1 and we will help you find a qualified tutor in your area.

Q: What if I don't find a local tutor in my subject area?

A: If your search comes up empty, don't worry! You can request a tutor and we will help you find a match that meets your needs.

Q: What if I email a tutor and don't hear back from him or her?

A: We do everything we can to keep our database up-to-date and prevent this from happening. However, if this does occur, please let us know right away and we will make sure you get all the help you need to straighten out the situation. There is a good chance that there is another tutor available to help and we will do our best to put you touch with a qualified tutor as soon as possible.

Payment questions

Q: How do I add payment information or make a payment?

A: Once you have found a suitable tutor, you can make the arrangements for payment by either signing into your account on the website or calling our customer service team at 877-WYZANT-1. We are available by phone weekdays between 8am and 8pm central time and weekends between 9am and 5pm central time. You can pay for lessons using a credit or debit card, a registered PayPal account, or by sending a check or money order directly to WyzAnt's corporate office. As soon as WyzAnt receives and verifies your billing information, you will be able to set up the first lesson with your tutor.

Q: May I send payment by check or money order?

A: Yes, but WyzAnt will have to receive your check before your tutoring lesson. Please leave plenty of time or WyzAnt may have to notify your tutor to delay starting the lessons until payment has been received. Please make checks payable to WyzAnt, Inc., and mail to:

WyzAnt, Inc
1714 N Damen Ave
Suite 3N
Chicago, IL 60647

Q: When and how will I be charged for my lessons?

A: After each lesson, your tutor will sign in to their WyzAnt account and log the details of the session, including the date, start time, and end time. As a WyzAnt client, you have access to an online account that allows you to view your current balance and all tutoring activity entered by the tutor. Additionally, you will get an email after each tutoring lesson notifying you of the hours that the tutor enters so you can be sure your account remains accurate. Once this email is sent, there is a 48-hour delay before the charge is processed. If everything is correct, you will not need to take any action; the lesson will be billed to your account. If you notice any details that need to be adjusted, please call our customer service team at 877-WYZANT-1 and we will help you with this.

Q: Why do I have to add a credit card before I can exchange phone numbers with tutors?

A: WyzAnt has this policy for two reasons. First, it helps ensure the legitimacy of the inquiries the tutors on our website receive. Second, it provides WyzAnt with a means of collecting payment for tutoring lessons after they occur. Your credit card information will be encrypted in our database for added security and charges will only be made at your discretion or after a tutor submits a lesson review.

Q: Am I permitted to pay the tutor cash?

A: No, all payment must be made through WyzAnt. Please feel free to review our Payment Policies. We thank you in advance for your cooperation.

Q: I’m not comfortable making payment online, is there any other way?

A: All payments must be processed by WyzAnt directly. While WyzAnt’s interface is secure, if you prefer to make payment by phone, you may call WyzAnt at 1-877-WyzAnt-1 to speak with a representative. You may also pay by check or money order; however, WyzAnt will need to receive this payment before you can exchange phone numbers or schedule your first lesson. All checks should be made payable to WyzAnt, Inc and sent to the address listed below:

WyzAnt, Inc
1714 N Damen Ave
Suite 3N
Chicago, IL 60647

Q: Do I have to make payment before beginning lessons?

A: No, students do not have to pay prior to the first lesson. However, before tutoring can begin (or phone numbers can be exchanged), we require that students have a valid credit card on file. No charges will occur until after the lesson takes place.

WyzAnt tutors

Q: What does WyzAnt do to ensure the quality of the tutors listed on the site?

A: WyzAnt is a marketplace where tutors and students independently connect with one another to give and receive tutoring lessons. Everyone is looking for something different in a tutor and our job is to give you great options and useful tools to find the perfect tutor for you. WyzAnt manually reviews every tutor's application and requires tutors to pass subject proficiency tests. We also give you access to feedback and reviews from previous customers. Background checks may be run by either tutor or student before starting lessons.

Questions about tutoring lessons

Q: Does WyzAnt offer online tutoring?

A: WyzAnt's marketplace is designed to help you find local tutors, but you can also connect with tutors online if you prefer. Learn more about online tutoring through WyzAnt.

Q: Where does tutoring take place?

A: Tutors and students often choose to have lessons at the student's home. Many also use libraries or coffee shops to have lessons. It's completely up to you and your tutor.

Q: How do I schedule a lesson?

A: You can make the scheduling arrangements by conversing with your tutor via email. Once you are ready to begin lessons, or exchange phone numbers with a tutor, please add payment information to your account. If you have any questions regarding payment, please call the WyzAnt office at (877) 999-2681.

Q: What if I need to cancel a lesson?

A: Tutors set their own cancellation policies, but most require some advance notice. You can find the tutor’s required notice time on the profile page. We suggest you discuss how cancellations will be handled with your tutor.

Account questions

Q: May I use my credit for multiple subjects or tutors?

A: Of course! When you purchase WyzAnt credit, you can use this credit however you please. For instance, perhaps your daughter gets regular physics tutoring but your son has a huge Spanish test at the end of the week. In this case, you can simply login to your account to find a qualified Spanish tutor in your area and use the same credit for any future lessons.

Q: I believe that the tutor has entered one of my lessons incorrectly. How do I get this corrected?

A: The easiest way to get this issue corrected is to contact the tutor directly. The tutor can then go into WyzAnt.com and adjust the lesson details to accurately reflect the correct dates/times. If you have trouble reaching an agreement with your tutor as to the appropriate dates/times, please contact WyzAnt and we will be happy to help.

Q: I haven't heard back from the tutor I contacted. When can I expect a response?

A: While every tutor's response time will vary, many tutors do have an average response time that can be viewed on their profile. If you have not heard back after this time, please let us know and we will be happy to follow up with the tutor for you. You may also request a tutor by going to our homepage and selecting "Request a Tutor" under the "Students" menu. When you submit this request, we will notify all of the tutors in your area that you are looking for help. You will receive responses from several different tutors and you can decide which tutor is the best fit for your needs.

Q: How do I sign in to my student account?

A: To access your student account, please visit the WyzAnt homepage. In the upper right-hand corner of the page, click on the link that says "Sign in." The next page will ask you for a username and password. Your username is the full email address you used when you first contacted the tutor. If you do not have a password, you can click on the link that says "Forgot username or password?" and one will be emailed to you. Once you have this information you will be able to sign in to your account. If you need any assistance with this, please feel free to call our office and our customer service team can help you.

Q: Why am I receiving messages from tutors other than the one I originally contacted?

A: When you send an email to a tutor on our website, there is a check box below the body of the message that says, "Have other tutors contact me." If this box is checked, we will notify other tutors in your area that you are seeking assistance and they will have the opportunity to contact you. If you do not wish to receive offers from other tutors, simply uncheck this box when sending your message. Please let us know if you would like to stop receiving emails from tutors who are currently contacting you and we will be happy to help with this.

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