This problem looks more like a descriptive (statisctics) research to me.
It is a case of bivariate analysis, meaning with two different samples : 1)employee engagement and 2)customer satisfaction.
This kind of analysis includes finding the measure of dependence or linear correlation, positive or negative, between the two variables.
The correlation may be strong (close to 1 in absolute value) or weak (close to 0). But whatever the number is, a correlation does not necessarily indicate a causation or an explanation.
Usually, more statistical tools are used to assert the degree of probable causation between two variables.
JeanSebastien R.
Queens, NY
Dec 26

JeanSebastien R.
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