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Hope B.

Patient, Understanding and Unique Tutoring and Test Prep

Arlington, VA (22201)

Travel radius
7 miles
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Background Check Status for Hope B.

Hope B. passed a background check on 8/14/14. The check was ordered by Hope through First Advantage. For more information, please review the background check information page.

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"Very patient "

- Valerie, Falls Church, VA on 5/27/14


- Dmitry, Mc Lean, VA on 7/7/14
Hope replied on 7/7/2014

I'm extremely sorry for the misunderstanding. You see, I regularly and happily stay longer than an hour and rather than charging for the hour and 15, I only charge for a hour. The flipside of this is that I prefer not to have lessons less than an hour and occasionally round up. I have never had any other client complain about this, as it is very reasonable. In your case, I immediately changed it to 45 minutes the second you complained. I believe this is in fact the professional solution.

As far as not immediately responding to your son, as you yourself said, I usually respond immediately. Unfortunately when your son texted me, I was dealing with a family emergency and not regularly checking my phone. I of course would have texted your son to apologize for this but I am currently out of town - as I had previously mentioned to him and wasn't planning on doing it until I got back. I have voided your lesson, which I think is more than fair.

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