Hope B. passed a background check on 8/14/14. The check was ordered by Hope through First Advantage. For more information, please review the background check information page.
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Excellent session together - Hope was very patient. She guided the session, but let my student do the work and was a resource to explain, instruct, and assist him with questions.
Hope met with my son 3 or 4 times for some minor help with calculus and she seemed to be ok. He told me that she was easy to reach and responded to texts quickly. For the last session hope came to our house at 2:05 and left at 2:45. She charged us for 1 hour. I emailed back and asked that it be changed to 45 minutes. After that Hope stopped answering my son's texts. Were we supposed to pay for work not performed without questioning it? Unprofessional.
I'm extremely sorry for the misunderstanding. You see, I regularly and happily stay longer than an hour and rather than charging for the hour and 15, I only charge for a hour. The flipside of this is that I prefer not to have lessons less than an hour and occasionally round up. I have never had any other client complain about this, as it is very reasonable. In your case, I immediately changed it to 45 minutes the second you complained. I believe this is in fact the professional solution.
As far as not immediately responding to your son, as you yourself said, I usually respond immediately. Unfortunately when your son texted me, I was dealing with a family emergency and not regularly checking my phone. I of course would have texted your son to apologize for this but I am currently out of town - as I had previously mentioned to him and wasn't planning on doing it until I got back. I have voided your lesson, which I think is more than fair.
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