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Hi! My name is Fran, and I am technology professional with more than 20 years experience providing computer desktop support in the following settings: corporate, small office and home user. One of my strengths is the ability to communicate complex computer concepts in an easy to understand format.
I can teach you how to use the following business applications: Microsoft Access,
Word, PowerPoint, Outlook or Excel. I can also help you with computer setup, data transfers, general maintenance and optimizing your existing system!
I have been working with Microsoft Access for more than 15 years. My experience includes implementing and supporting a database assisted publishing project for a magazine business. In addition, I have delivered multiple databases to support various business functions in a corporate environment.
As a manager of technical support at the McGraw-Hill Companies, I was responsible for deploying Microsoft Outlook to 1500 users. This e-mail migration project included converting existing e-mail and address books to Microsoft Outlook. In addition, my team and myself provided Microsoft Outlook user training and support to our customer base.
As a manager of technical support from 1998 to 2006 at the McGraw-Hill Companies, I was responsible for the personal computer infrastructure and software/hardware technical support for multiple media division business units. This support encompassed the day-to-day desktop support issues for 1500 customers. I provided recommendations, planned the purchase and installation, testing and troubleshooting of hardware, software and peripherals.
Experienced with: Microsoft Windows NT Server, Novell 3.11, DOS, Microsoft Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows XP, Windows 7, Macintosh OS
Good Teacher Fran is. — Fran is a very good teacher, she's always on time and she is very patient and understanding with me as far as my knlowledge with computer goes. I made the right choice with Fran. ...
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