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Roosevelt University 2008 Chicago, IL
M.S.I.S. – Master of Science Information Systems
Major: MIS GPA: 3.50
Roosevelt University 2005 Chicago, IL
B.S. Business Administration – Professional Studies
Major: Business GPA: 3.30
Native Language: Spanish
I started working with computers in 1982 and have experience in home-office networking set up, computer troubleshooting and diagnostics, software and hardware set up and updates on Windows OS platforms.
I started using MS Excel 20 years ago and use it in a daily basis to create customized reports such as customers orders balances and status, profitability, calculation and conversion sheets among other. My expertise level for Excel is intermediate.
I have been using Microsoft Outlook for the past 20 years and have full knowledge of the program features for email, calendar and address book. I can configure POP3 and SMTP settings to have web mail servers (i.e. Yahoo, Google, Hotmail, etc.) to download messages to MS Outlook.
I have taken courses that included MS Office products while studying my Bachelor and Master degrees. I have used MS PowerPoint for about 20 years and have extensive knowledge of its features and functions. Last year I prepared a PowerPoint presentation for a dance studio recital that pointed out all relevant accomplishments and sponsorship during the year.
I started using Windows OS software more than 20 years ago when it was MDOS (Microsoft Disk Operating System) and have used practically all Windows version up to Windows 7, and I am upgrading to Windows 8 next month. I have extensive knowledge on diagnosis and troubleshooting of Windows OS known issues (i.e. freezing programs, blue windows, system halted, etc.)
I started using QuickBooks software 20 years ago when it came available. I have used many versions of QuickBooks including Basic, Pro, Enterprise, Online and Accountant's editions while I worked for several employers, including a CPA Accounting practice here in Chicago, IL. I actually use QuickBooks Pro 2013 on a daily basis, and I am qualified to pass on this knowledge.
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